The SCA bought (10 or so) laptops from Dell. We had something like 15 separate service issues in the first 18 months, of which 12 never got handled satisfactorily. My personal issue with the laptop was an abrupt hard drive crash & burn, that ended up with an hour & a half service call that should have taken 5 minutes (because even though the laptop was under warranty, Dell refused to accept it back for service &/or replacement like they were supposed to), followed by the demand that *I* crack open the case to “reset” the hard drive (which would have voided the warranty they were ignoring), followed by the suggestion that I reload the software (3 times, despite repeated statements that I DON’T HAVE THE SOFTWARE, THE OFFICE IN CALIFORNIA MAINTAINS THE SOFTWARE). Then they said “we’ll send you new software so you can reload.” Then they called back to say, “Sorry, I’m in the section that handles “x” model laptops. You have a “y” model laptop. I can’t send you anything. You have to call the “y” section and work with them.”

Detailed complaints to the sales exec who handled our account resulted in virtually no response at all.

After that experience plus the details about the other issues that were not handled appropriately (you should hear Gabrielle’s stories about getting hers fixed … and having to deal with Dell Canada), I will never ever willingly give any business of any kind to Dell. It breaks my heart that Dell bought Alienware after we bought computers from the original AW company. When I had a recent problem with the AW, I didn’t even bother trying to call customer service, I just took it to the local computer fixit place. The $50 charge for diagnostics was worth the frustration that would result from calling tech support.

Delltrocity. Never again.

I can’t even speak 78 words a minute….

geeze.
-Juan